Tickets FAQ

How long until I get a response?
This depends on which department your ticket has been submitted to. Gameserver support - within 12 hours Gameserver billing - within 12 hour...
Mon, 22 Feb, 2016 at 3:18 PM
My ticket is 'processing' should I send another?
If your ticket is processing, it is best to wait for a reply.  If you send another reply onto your existing ticket, you risk bumping it to the bottom ...
Fri, 24 Apr, 2015 at 12:40 PM
What do you mean by ticket?
The use of the word 'ticket' while using this system, refers to the conversation with our support team.  In online industries and help syste...
Fri, 24 Apr, 2015 at 12:42 PM
Ordering a Server and what to expect
What happens after I buy a server? You will receive a confirmation email with your order reference and our system will  attempt to set your server ...
Thu, 14 May, 2015 at 11:37 AM