Billing FAQ

Why does my card keep getting declined?
There are a large amount of reasons why a card may be declined, this can include there not being enough money on the card, the card has expired, the billing...
Thu, 2 Oct, 2014 at 10:43 AM
Can I pay with Clanpay for a new server?
If you already have an existing account with funds, then yes, this option will be available to you at check-out.  If you have no previous services wit...
Thu, 18 Sep, 2014 at 4:43 PM
Why does my card say Gateway Rejected - Fraud?
We often find that customers with this error have another problem with their card. This could be insufficient funds in the account, an incorrect security co...
Thu, 16 Oct, 2014 at 3:21 AM
Can I add another server to my Multiplay account?
Yes, just visit http://www.multiplaygameservers.com/ to make your selections.  When prompted to login before purchase, just use your existing credenti...
Thu, 18 Sep, 2014 at 4:48 PM
Why do I keep getting errors at check-out?
A lot of customers experience the error shown below when attempting to make a card payment for a server. The solution to this is to make sure you cl...
Fri, 10 Oct, 2014 at 7:46 PM
What is the refund policy and how to I request a refund?
Multiplay provide a 5 day refund policy from the date of your first payment. After this, renewal periods are binding and refunds cannot be offered. Plea...
Tue, 15 Aug, 2017 at 4:29 PM
Can I cancel my gameserver but keep my comms server?
Yes you can! Just submit a ticket to gameserver billing with: 1. The MH number of the server you would like to split 2. The date on which you ...
Thu, 18 Sep, 2014 at 5:03 PM
Why does the slot price change between pages?
The front page displays the lowest obtainable price for our servers.  You can incorporate certain discounts and benefits by ordering for a longer pe...
Thu, 18 Sep, 2014 at 5:12 PM
Why does my bill include VAT?
At the moment, our system do not allow a separate price for VAT.  However, as it is more expensive for us as an English company to host outside the UK...
Thu, 18 Sep, 2014 at 5:18 PM
How To Renew Service
You can extend the service time via: https://secure.multiplay.co.uk/service/renew If you don't have an outstanding invoice but want to pay ahead of ti...
Sun, 29 Apr, 2018 at 8:09 AM