As of February 28th, 2019, Multiplay will no longer host consumer servers, including game servers and voice comms servers (learn more about the shutdown here). However, we've partnered with Nitrado to migrate Multiplay ARK servers to Nitrado's servers. We’ve outlined the procedure for migrating your ARK PS4 server to Nitrado below.

Information we need

Open a ticket with our support team and provide the following information:

  • The MH number(s) of your ARK PS4 servers

  • The currency you’ll use to pay for Nitrado’s services (the vouches we have are currency-specific)

What we’ll do

After you submit a ticket to us, one of our support engineers will:

  • Backup your ARK server data for the MH number(s) you provide

  • Transfer the backup(s) to Nitrado under your server ID number(s)

  • Provide you with a currency-specific 1-month free voucher code for each ARK PS4 server you plan to migrate to Nitrado

What you’ll do

After one of our support engineers provides your with your voucher code(s) and informs you that your data has been successfully migrated to Nitrado, you'll need to:

  • Create an account with Nitrado

  • Send an email (or open a ticket) with Nitrado’s support. Explain to them that you’re migrating from Multiplay and provide them with your voucher code(s) and server ID number(s)