The use of the word 'ticket' while using this system, refers to the conversation with our support team. 


In online industries and help systems such as this one, each message sent in by a customer is called a 'ticket', this has nothing to do with event tickets. 


Creating a ticket means that your enquiry has been logged in our system


Resolving a ticket simply means that if we can offer you no further assistance, we are closing the conversation.