Multiplay provide a 5 day refund policy from the date of your first payment. After this, renewal periods are binding and refunds cannot be offered.

Please be aware of the following when ordering a server:

Addons / Mods for games may be unstable or may be incomplete which can cause performance issues (aka lag, server crashes).

Depending on the quality of the server code and ancillary services provided by the developers and / or publishers; servers may be missing features, not perform as expected and may be unstable / crash, by purchasing a server you agree that such issues are beyond the control of Multiplay.

If you wish to request a refund, please send our support team a ticket containing your request and reason why you require a refund. Our support team will then guide you through this process.