There are a large amount of reasons why a card may be declined, this can include there not being enough money on the card, the card has expired, the billing address is incorrect etc.


Below are some of the most common errors associated with declined cards and what they mean.


2000: Do Not Honor

A generic bank response which indicates simply that they are not willing to accept the transaction. The transaction may be declined due to a high level of recent activity on a card, a lack of matching AVS information, a card being over its limit, or a range of other reasons which only the bank knows.


Course of action: contact your bank to find out why they are declining the transaction. 


2001: Insufficient Funds

The card doesn't have the available funds today, but may be successful a different day.


Course of action: add further funds to the account. Please note that your invoice is in GBP. 


2004: Expired Card 

This message indicates that the credit card has expired and is no longer active.


Course of action: add a new card to your account.


2015: Transaction Not Allowed

This response indicates that the card issuing bank is declining the transaction for unspecified reasons. The response doesn't necessarily indicate that there is a problem with the card; however, it does indicate that the bank won't approve this transaction.


Course of action: contact your bank to find out why they are declining the transaction. 


2046: Processor Declined 

This is a fairly generic response that many issuing banks will send back when declining a transaction. The transaction may be declined due to a high level of recent activity on a card, a lack of matching AVS information, a card being over its limit, or a range of other reasons which only the bank knows.


Course of action: contact your bank to find out why they are declining the transaction. 


Gateway Rejected - Fraud

This error usually means that the card has another issue listed above, but if you keep attempting payments with the same declining card, it will become blocked for fraud. 


Course of action: identify any issues listed above and wait 24 hours before attempting payment again. 


If you experience any other errors which are not listed or you are still having difficulties, please contact our billing team by submitting a ticket to gameserver billing.