Welcome to Multiplay Support

Welcome to Multiplay support, if you have a problem we might already have the answers you need in the Multiplay Wiki or our Knowledge Base. If you still can't find the answers you needs, our 24h/day technical support team are waiting to respond to your support tickets, live chats or phone calls.

Submit a ticket

We're here to help

If you have a problem and you can't find the answer in our Wiki or Knowledge Base, you can raise a ticket in our support system which is available 24/7.

Technical tickets can have a response time of up to 12 hours, so if you have an urgent problem, why not use our live chat?

Submit a Ticket

Contact live support

Live Support

You can talk to a member of our support staff in real-time right in your web browser with live chat. Live chat is available 8 hours a day 2pm to 10pm UTC, 9am to 4pm EST - 7 days a week, However this will be closed during busy periods.

Phone Us

Rather talk over the phone? Telephone Support is available during office hours of 9:00am - 6:00pm Mon - Friday. GMT/UK Time.

Call us on +44 (0)871 408 1337
or if you're in the US, call us on +1-888-887-3127 - toll-free!

Get answers

Knowledge Base

Check out our knowledge base for information and frequently asked questions about your Multiplay service.

Wiki

Find answers and guides on our Multiplay wiki about games, gameservers and various Multiplay services.

News

Keep up to date with the latest Multiplay news.

Apr
16
[Resolved] hud18 services unavailable
Posted by on 16 April 2014 06:08 PM

Currently there is an issue with machine "hud18" affecting all services on the machine.  Our team is looking into this now and will provide an update when we have more information.

Update - This machine is now back online and all services have been restored.  Woot!


Read more »



Apr
16
[Resolved] Dayz Weekly Maintenance 16/04
Posted by on 16 April 2014 07:15 AM

Usual weekly maintenance. Servers will be up as soon as we are instructed by the developers to do so. 


Read more »



Apr
12
Hern5 SSD Issues
Posted by on 12 April 2014 09:21 PM

It appears that the SSD has died once again for this machine, we will be swapping out the drives and restoring you data as quickly as possible. Sorry once again for the inconveniences this has caused you.

Update: We have now replaced the drive and brought all servers back online. Thank you for your patience.


Read more »



Apr
11
[Resolved]rue306 Machine Issue
Posted by on 11 April 2014 09:38 PM

We are currently working to resolve an issue with our rue306 machine preventing gameservers on it from functioning properly - we will have it back online and working in top order again as soon as possible.

Update: This has now been resolved and your servers are back online.


Read more »



Apr
11
hern5 SSD replacement
Posted by on 11 April 2014 02:00 PM

After a brief, unexpected outage, we have just replaced the failed SSD in machine hern5.

All services are now running as normal. Any issues should be reported to the Support Team.


Read more »



Apr
9
Minecraft 1.7.8 Update
Posted by on 09 April 2014 04:47 PM
Minecraft has been updated to the latest 1.7.8.
You must apply a vanilla profile to use this new version, 
Creating a new Minecraft profile.
1. Navigate to your server on your Clanforge profile.
2. Click the "Create new profile" button on the left side of the page
3. Create a new profile, selecting the desired options from the drop down box (Make sure you select vanilla instead of another mod on the choose a mod box)
4. Name, save and apply the profile. 
If you have any further questions, feel free to contact Support and we can help.
This is now version 1.7.8. Restart to update

Read more »



Apr
9
[Resolved]Support Downtime
Posted by on 09 April 2014 04:19 PM

We are working to resolve the Support website, for the time being Live chat and Tickets will be inaccessible.

This will be back online shortly, sorry for any inconveniences this may have caused.

Resolved, we are back!


Read more »



Apr
9
[Resolved]Dayz Weekly Maintenance 09/04
Posted by on 09 April 2014 06:24 AM

As usual, Dayz will be undergoing weekly maintenance of which all servers will be offline during this time;
When the devs are happy we'll bring the servers back online and re-update this newspost.

Update: Everything is back online shortly after the downtime this morning.


Read more »



Apr
2
Rust Oxide Hotfix
Posted by on 02 April 2014 11:23 AM

We're Rolling out a quick hotfix which should hopefully address the Buffer errors that users have been seeing:

"Exception: Trying to read past the buffer size - likely caused by mismatching Write/Reads, different size or order."

All Oxide servers will restart to apply these changes. 


Read more »



Apr
2
[Resolved] WDC11 Emergency Maintenace
Posted by on 02 April 2014 09:31 AM

We have identified an issue with Rust Oxide on this machine and shall be taking all servers offline for some quick maintenance in hope to fix this.

Servers should not see any loss of data with regards to this maintenance.

Update 10:30 - Servers shutting down now. 

Update 11:27 - Users have been restored back to their last backup however oxide now appears to be working for all users on this machine.


Read more »




Help Desk Software by Kayako Fusion