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Welcome to Multiplay support, if you have a problem we might already have the answers you need in the Multiplay Wiki or our Knowledge Base. If you still can't find the answers you needs, our 24h/day support team are waiting to respond to your support tickets, live chats or phone calls.
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Submit a ticket
We're here to helpIf you have a problem and you can't find the answer in our Wiki or Knowledge Base, you can raise a ticket in our support system which is available 24/7. Tickets can have a response time of up to 12 hours, so if you have an urgent problem, why not phone us or try using our live chat? |
Contact live support
Live SupportAvailable 24/7, you can talk to a member of our support staff in real-time right in your web browser with live chat. Phone UsRather talk over the phone? Telephone Support is available 9:00am - 10:00pm Mon-Fri, 1:00pm-10:00pm Sat & Sun. UK Time.
Call us on +44 (0)871 408 1337 |
Get answers
Knowledge BaseCheck out our knowledge base for information and frequently asked questions about your Multiplay service. WikiFind answers and guides on our Multiplay wiki about games, gameservers and various Multiplay services. NewsKeep up to date with the latest Multiplay news. |
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May 23 |
Servers now available in Argentina!
Posted by on 23 May 2013 02:34 PM
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Multiplay Gameservers are growing as a business every day and as a result we're now able to offer our products and great support to the gamers of Argentina. These servers also provide great connectivity to the entire of South America including countries such as Brazil and Chile. If you have any questions about these servers or would like to move your existing server over to Argentina then please get in touch with Multiplay Support Read more » | |
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May 23 |
[Resolved] War Of the Roses Server Restarts
Posted by on 23 May 2013 08:51 AM
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We are currently restarting all WoTR servers to ensure the fix from yesterdays Emergency Maintenance has been applied correctly. We will update this post when all servers are running. Apologies for the inconvenience. Update @ 10:57 GMT - As of 10:30 GMT all servers are back up and running. Please contact Multiplay Support if you have any issues. Read more » | |
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May 22 |
War of the Roses Emergency Maintenance [Resolved]
Posted by on 22 May 2013 01:24 PM
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We are performing some emergency maintenance on the War of the Roses servers at this current time. We expect this maintenance to take a few hours at maximum. We thank you for your patience on this issue. Update @ 17:52 GMT - We are currently rolling out a patch to all machines to correct an issue whereby some servers are not appearing in the browser. Your server will be restarted when this patch has deployed. We will update this newspost when all machines are back up and running. Apologies for the inconvenience. Update @ 0228 GMT: All servers will now be restarted to repair the earlier issues. Read more » | |
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May 21 |
Aus15 Machine Reboot
Posted by on 21 May 2013 03:44 PM
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We are now rebooting our aus15 machine to resolve an issue causing extreme problems for all services on the machine. There may be some slight world rollback, but performance going forward will see a significant improvement. We apologize for any inconvenience this may cause. Read more » | |
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May 21 |
Blaze server reboot
Posted by on 21 May 2013 02:14 PM
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The Blaze servers will be rebooting shortly to resolve some issues with Blaze authentication issues. This should have a minor effect on services briefly. Read more » | |
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May 21 |
[RESOLVED] Fre302 Machine Down
Posted by on 21 May 2013 02:00 PM
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The Fre302 machine is currently having some hardware issues which are being investigated at this current time. We apologise for any inconvenience this may cause. We are trying to restore service to this machine as fast as we can. Update: This machine has been restored. Read more » | |
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May 20 |
Battlefield Heroes, Battlefield Play4Free and Battlefield 3 Downtime
Posted by on 20 May 2013 06:04 AM
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All Battlefield Heroes, Battlefield Play4Free and Battlefield 3 servers will be offline today from 9:00am GMT for 3 hours for scheduled network maintenance. All servers will be unavailable during this time we will update this post when the maintenance is completed. Update @09:39 BST Both Play4Free and Heroes are now online again Update @10:30 BST All games are now back online again Read more » | |
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May 19 |
[Resolved] fracomms02 Network Issues
Posted by on 19 May 2013 07:48 PM
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We are currently investigating a network-related issue with our fracomms02 machine causing all services on it to be unavailable or otherwise inaccessible. We apologize for any inconvenience this may cause and are working to return everything to full service as quickly as possible. Update: We have found the cause of this issue and all servers are now back online. Please accept our apologies for any inconvenience caused Read more » | |
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May 18 |
torcomms01 - Network Issues
Posted by on 18 May 2013 09:46 PM
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We are aware that our machine torcomms01 is currently having network issues. We suspect it to be a DDoS attack. We are investigating the problem and hope to have a solution soon. We apologize for any inconvenience this is causing, and thank you for your patience. Read more » | |
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May 18 |
Australian DDoS
Posted by on 18 May 2013 11:59 AM
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We are aware of some network issues with services in Australia at the moment; we believe this to be the results of a large DDoS attack. We are working with the provider to mitigate this attack as best we can. Please bear with us as we restore the services to normal. Update: The attacks have now subsided and the servers are online again. Update: We are seeing renewed attacks against all Sydney Machines, we are working to mitigate the attack as soon as we can. Most servers are unavailable. Read more » | |
